We have a 5-day order cancellation/return policy, which means you have 5 days after placing an order to request a return.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll process your return immediately and your funds will be returned to you.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Please remember it can take some time for your bank or credit card company to process and post the refund too.